Examining the posting in Yahoo! a couple of AA rep writing “deaf and dumb†on their own baggage is impolite plus they ought to have greater than a bogus apology. you simply missing a purchaser.
I can't believe you board travellers before doing all your checks to the airplane. Leaving your prospects stuck for over 2 hrs without to minimal facts is total bullshit. When you are in essence the same as each and every airline in this respect, it’s simply just not appropriate to treat your prospects using this method.
I'm sixty two years old, and was with a flight from Orange County, Ca to Jacksonville, NC. All went effectively right up until I arrived at Charlotte,NC. Because I had wheel chair help I used to be helped in any other case I do think I wouldn't have been. Immediately after two flight have been cancelled on that evening I wasn’t genuinely guaranteed what I might do. But because of the kindness of the employees they wheeled me to customer service equally periods, And eventually on obtaining the information that An additional flight would not be scheduled until the morning of the third they manufactured positive I had a motel compensated for by american airlines which I very much appreciated. Staying alone was a little bit scary, but I manufactured it by way of, and managed to receive back for the airport at five:thirty another early morning. And once more this flight was cancelled likewise. At this stage I arranged to only go to another city. On finding on that flight there was a electrical hearth while in the cabin on the plane, and following staying while in the air for about ten minutes it had been circled and we ended up taken off the plane inside of a hurry.
My issue is that AA long responded to my complaints and lies about explanations the I was bumped of flight.
The weather in Dallas from eleven:00 am until finally perfectly following 5:00 pm was blue skies and sunshine. The flight from Dallas to DC wasn't full of temperature as the path was immediate rather than altered except for slight turbulence which triggered altitude alterations to stay away from. The temperature in DC was crystal clear and no rain. Climate predicted for Charleston WV did manifest 45 minutes once the initially scheduled landing time should have occurred. It is my perception that American Airways could have and should have provided much more in the way in which of logistical experience in Dallas for gate availability and contingency designs when gates are blocked, more help for delayed connecting flights to help travellers and stay away from missed flights, and more humanity and knowing for passengers stranded at night in a substantial metropolis without having info, assets, etc. We were not offered just about anything by Vanessa S. or perhaps the gate staff. I did go to the ticket counter in DC as well as a Manager, Sandra did give our 1st and only apology and information on resort shuttles from your airport and a reduction voucher great at a variety of accommodations. Incidentally, our luggage which was checked was not available to us on Friday night time and we had been supplied a complimentary toiletry bag. Baggage personnel had been really courteous along with the highlight of our consumer experience. Since we could not get re-booked until the subsequent working day And that i could not get to Charleston WV as wanted for enterprise obligations, I rented a hotel place in DC and also a rental vehicle and drove myself to Charleston WV from Washington DC. the subsequent early morning in order to get there as needed. The results of my practical experience remaining me emotion extremely let down in The client service readily available at American Airways.
twenty seventh Oct. I flew from Chicago to Manchester on AA54. You utilised a B757 which was fully unsuitable for just a seven hr journey. The seats spec/recline/legroom were being what I might be expecting on a vacation charter or commuter flight of 1 hour. On top of that, the looking through mild did not function and besides the movie there was no channel open up for audio.
March twenty five I flew from Austin to Ft Myers using a aircraft transform In Charlotte. When reserving my flight I asked for wheelchair assistance. Had to hunt one up in Austin. Was taken to gate 2hours beforehand but was certain there would be support for boarding. Gate was changed without having one at he desk could obtain no assistance, and with great problems proceeded to new gate. Once more no guidance in boarding.
I've to admit which i was selfishly happy to have the ability to book my flight before all of your current other clients and which the agent was in a position to get rid of the fees.
My spouse and I were being booked for honeymoon to NYC on Nov nine, 2015. History locator: VDEURG. Over the day we have been to leave, Our flight #4378 was cancelled as a result of no crew. We ended up booked for afterwards flight #5738, costing us a 50 % day of family vacation. The 2nd flight was then cancelled resulting from upkeep issue. Several options ended up supplied but very little that would get us to NYC n the 9th. We experienced garanteed reservations at Hampton Inn, Periods Sq. at $317 an evening which were non-refundable as it had been less than 24 hrs. We ere presented a flight to Dallas that would get us from Pensacola late but only if we drove an hour or so away to Fort Walton Beach airport. We took it, acquired in late and left right after 4 hours snooze the following day. That Price us yet another $177.00 in site hotel costs. My spouse’s baggage never ever arrived in Dallas as we were being promised it would- mine took in excess of an hour or so to search out as it wasn't to the carousel with the rest of the flights baggage, We received into NYC every day just after our honeymoon was to start out, with a great deal of stress and cost.
Thanks for getting in contact with American Airlines Purchaser Relations. That is an automatic acknowledgment, offering me an opportunity to share along with you instantly what is happening with all your information.
I would love a person to connect with me concerning the a few worst client service calls I've at any time experienced now. E-mail me initially For the reason that representative stated I'm able to only do it in writing. #flysouthwest. #behelpfulfail
What fantastic is creating your displeasure to this so called “client service†if almost nothing is finished to address the complaint.
I am a loyal client and Despite my yrs of loyalty if I used to be 5 minutes late there will be no lee way for me to board a airplane.
i required to be in chicago for the aforementioned time 10:03pm and so i contacted A different airlines (Virgin) who had a flight leaving san francisco at 4pm arriving in chicago at 10:15pm and booked a return flight again. i want a refund for the whole return flight as well as the booked preferred seat of 16F